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Refund

• Cancellations made 24 Hours or more in advance will receive a full refund.

Cancellation Policy

Booking changes or cancellations must be made up to 24 Hours before your departure date. However, Round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendment Policy

• We will be allowed without penalty if written notice is made over 24 Hours prior to departure. However amendment is subject to availability and new rates may apply.
• Amendments are only allowed to change the time or date of the same route (same operator, same vehicle, same route, and same price).
• Any amendment resulting in lower rates or less number of passenger is subject to 5% surcharge of the difference figure between total amounts less the amended amount.

Late Booking

For all late bookings under 48 Hours please chat with us directly.

Things to Know

• Please arrive no later than 30 minutes before your trip's scheduled departure time. EXCEPT the trip from Koh Samui, where you have to check in at the PHANTIP TRAVEL OFFICE 1 hour before departure time. https://maps.app.goo.gl/kNWdKJ4ZWdcyb1RN8?g_st=ic
• Time stated is only for estimation. The actual time schedule is subject to change without prior notice due to unpredictable weather conditions and fortuitous events.
• The price does not include entrance fee (if any), any additional fees and surcharges.
• Passengers carrying large suitcases (over 24 inches) or XL-sized luggage with wheels will be required to pay additional luggage and handling fees directly at the ticket counter. This policy is necessary as vans and buses may be full, and storage space is limited. In some cases, passengers with oversized luggage may not be able to board.
• Vehicle type is subject to change depending on amount of passengers.
• During block dates, Holiday seasons, 3 days before and 3 days after the Fullmoon no changes can be made to the tickets as the ferry operators limited any changes.
• Illegal drugs, endangered animals, combustible liquids, flammable products, compressed gases, explosives, ammunition, firearms, fireworks, corpse, hazardous material or food items with strong odour are not allowed in the bus or minivan compartments.
• Oversized baggage or items such as surfboards, musical instruments, scooters, bicycles or motorcycles for instance must notified to the driver on whether or not oversized baggage’s or items can properly fit in the vehicle. Extra payments could be incurred if these baggage or items need extra handling and care. All customers must be aware of extra charges that may incur for handling fee.
• Animals or insects are generally prohibited as this pose risks and issues with drivers and other passengers on board. It is prohibited by law and the department of Land Transportation to allow animals on board. The driver and staff has the right to refuse service for animal transportation as this might conflict with religious believes health issues and complaints from other passengers.
• Connecting Flights, bus, train or boat: The Company is a point to point carrier and we do not take responsibility for delays or connecting flight, bus, train or boat.
• You can CHECK IN by showing the QR code from your e-ticket (sent by email) directly on your phone. Please make sure you check in with the operator you booked with.
• The ferry / Speedboat departure time may vary depending on the weather conditions.
• There are no travel restrictions for pregnant passengers on ferry. However, please be aware that the service provider will not be responsible for any health-related issues that may occur.
• If you intend to travel with an animal, please reach out to Customer Support in advance to confirm with the service provider.
• Always keep your valuables, crucial items, fragile belongings, passport, and important documents with you. The company is not liable for any loss or damage to these items.
• Passengers with large suitcases (large-sized suitcase with wheels) or travel with backpack over 20" , all passengers are required to pay extra for an extra seat to put the luggage.
• Please note that arrival times are estimated and cannot be guaranteed. They are based on the operator’s schedule and may vary due to traffic or weather conditions.
• Passengers with special needs or physical or mental health conditions must inform Phantip Travel in advance. Failure to do so may result in service limitations or denial of boarding if requirements cannot be accommodated in time.
• According to public transportation regulations, Pets are NOT ALLOWED in all vehicles
• Please note that the minivan will stop along the way to pick up/drop off passengers.
• Real departure time of all vans are usually flexible and not exact minutes-to-minutes. The van you booked might depart slightly sooner or later in dependence on on-site situation and traffic congestions of that day.
• Check-in point: Phantip desk at Trang Bus Terminal. Please look for the PHANTIP sign at Transfer Station No. 7.