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Refund

• Cancellations made 24 Hours or more in advance will receive a full refund.

Cancellation Policy

Booking changes or cancellations must be made up to 24 Hours before your departure date. However, Round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendment Policy

• We will be allowed without penalty if written notice is made over 24 Hours prior to departure. However amendment is subject to availability and new rates may apply.
• Amendments are only allowed to change the time or date of the same route (same operator, same vehicle, same route, and same price).
• Any amendment resulting in lower rates or less number of passenger is subject to 5% surcharge of the difference figure between total amounts less the amended amount.

Late Booking

For all late bookings under 12 Hours please chat with us directly.

Things to Know

• Please arrive 60 minutes before your scheduled departure. Tickets will expire for late arrivals and are strictly non-refundable and non-changeable.
• Time stated is only for estimation. The actual time schedule is subject to change without prior notice due to unpredictable weather conditions and fortuitous events.
• The price does not include the entrance fee and any additional fees and surcharges (if any).
• The ferry can be changed to different ferry it depends on amount of passengers and suitable.
• Baggage Allowance: Each passenger may bring the following at no additional cost: One (1) carry-on bag and one (1) checked baggage with a maximum weight of 20 kg and not over 24 inches. Oversized, overweight, additional, or special baggage may be subject to additional charges and will be accepted subject to the available storage capacity of the transfer vehicle.
• You can CHECK IN by showing the QR code from your e-ticket (sent by email) directly on your phone. Please make sure you check in with the operator you booked with.
• Connecting Flights: The Company is a point to point carrier and we do not take responsibility for delays or connecting flight.
• The ferry / Speedboat departure time may vary depending on the weather conditions.
• There are no travel restrictions for pregnant passengers on ferry. However, please be aware that the service provider will not be responsible for any health-related issues that may occur.
• If you intend to travel with an animal, please reach out to Customer Support in advance to confirm with the service provider.
• Always keep your valuables, crucial items, fragile belongings, passport, and important documents with you. The company is not liable for any loss or damage to these items.
• Child tickets between 2 and 8 years old, free for infants (0-2 years old).
• In the event that a ferry/ Speedboat cannot operate as scheduled, or is delayed due to weather conditions, the operator reserves the right to cancel or postpone the trip without prior notice.
• In case of weather conditions or government orders prohibiting boat travel, the operator reserves the right to replace boat transfers with land transport without refund.
• Special Baggage Passengers travelling with special baggage, including but not limited to bicycles, surfboards, diving equipment, musical instruments, large boxes, or other bulky items, are requested to notify the Company in advance before travel. The Company may impose additional handling charges or decline such baggage if storage capacity is insufficient or if the baggage may affect the safety or operation of the service.
• The operator reserves the right to refuse any luggage that cannot be stored safely or that may affect the safety, operation, or service provided to other passengers.
• Check in point: at Songserm Ticket Office at Nathon Pier