Connecting The World To Amazing Places
TAT License 31/01211
Why book with Ferry Samui?
Popular destinations
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View all schedules →Frequently asked questions
How safe are the ferries?
All of the ferry boats that we connect you to are regulated and approved by the Thai Navy. Each boat is seaworthy and most are relatively new and comfortable. However, you should be responsible for your own safety. As with any passenger vessel, it's wise to locate the exits and life vests when you arrive on board. We'd recommend that you are fully insured also for your peace of mind.
Should I travel on the same day as my flight?
If you would like to book trips on the same day as your arrival or departure flight, you should make sure you have enough time to catch your trips. Re-arrange land transfer by a private taxi from/to the airport is the recommended option.
Why is my account locked?
We lock an account for a short time after several failed sign-in attempts in a row. It is an automatic safety measure: it stops someone else guessing your password, and it happens whether or not the person typing was you.
You do not need to contact us. The lock lifts on its own — see How long am I locked out for?
How do I unlock my account now?
Wait, and try again. Every lock lifts on its own — a minute the first time, and never more than an hour however many attempts have failed. There is nothing to click and nobody to contact.
If you have forgotten your password, do not keep guessing: each wrong attempt makes the next wait longer. Use Forgot password instead. Resetting your password gets you straight back in.
What is the difference between a locked and a blocked account?
Locked is automatic and temporary. It happens after repeated failed sign-in attempts and it lifts by itself — within a minute in most cases.
Blocked is a decision made by our team, and it does not lift on its own. If your account is blocked you will need to contact us; waiting will not change it, and neither will resetting your password.
If you are not sure which applies to you, get in touch and we will tell you.
How long am I locked out for?
The first lock is one minute. If sign-in keeps failing after that, each further lock lasts longer:
- 1st lock — 1 minute
- 2nd lock — 5 minutes
- 3rd lock — 15 minutes
- 4th lock and after — 1 hour
An hour is the longest you will ever be locked out. You get five attempts before the first lock, and as soon as you sign in successfully everything resets — the next time you mistype, you start again at one minute.
