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Refund

• Cancellations made 24 Hours or more in advance will receive a full refund.

Cancellation Policy

Booking changes or cancellations must be made up to 24 Hours before your departure date. However, Round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendments

• We will be allowed without penalty if written notice is made over 24 Hours prior to departure. However amendment is subject to availability and new rates may apply.
• Any amendment resulting in lower rates or less number of passenger is subject to 5% surcharge of the difference figure between total amounts less the amended amount.

Late Booking

For all late bookings under 48 Hours please chat with us directly.

Things to Know

• Please arrive no later than 30 minutes before your trip's scheduled departure time. EXCEPT the trip from Koh Samui, where you have to check in at the PHANTIP TRAVEL OFFICE 1 hour before departure time. https://maps.app.goo.gl/kNWdKJ4ZWdcyb1RN8?g_st=ic
• Time stated is only for estimation. The actual time schedule is subject to change without prior notice due to unpredictable weather conditions and fortuitous events.
• The price does not include entrance fee (if any), any additional fees and surcharges.
• Passengers with large suitcases (more than 20 inches or XL-sized suitcases with wheels) are required to pay extra luggage fees and handling fees directly to the ticket counter. This is just a precaution. The van/bus may be full, and there may be no extra space for luggage. We had cases when passengers could not board with big bags.
• Vehicle type is subject to change depending on amount of passengers.
• During block dates, Holiday seasons, 3 days before and 3 days after the Fullmoon no changes can be made to the tickets as the ferry operators limited any changes.
• Illegal drugs, endangered animals, combustible liquids, flammable products, compressed gases, explosives, ammunition, firearms, fireworks, corpse, hazardous material or food items with strong odour are not allowed in the bus or minivan compartments.
• Oversized baggage or items such as surfboards, musical instruments, scooters, bicycles or motorcycles for instance must notified to the driver on whether or not oversized baggage’s or items can properly fit in the vehicle. Extra payments could be incurred if these baggage or items need extra handling and care. All customers must be aware of extra charges that may incur for handling fee.
• Animals or insects are generally prohibited as this pose risks and issues with drivers and other passengers on board. It is prohibited by law and the department of Land Transportation to allow animals on board. The driver and staff has the right to refuse service for animal transportation as this might conflict with religious believes health issues and complaints from other passengers.
• Connecting Flights: The Company is a point to point carrier and we do not take responsibility for delays or connecting flight.
• You can CHECK IN by showing the QR code from your e-ticket (sent by email) directly on your phone. Please make sure you check in with the operator you booked with.
• The ferry / Speedboat departure time may vary depending on the weather conditions.
• There are no travel restrictions for pregnant passengers on ferry. However, please be aware that the service provider will not be responsible for any health-related issues that may occur.
• If you intend to travel with an animal, please reach out to Customer Support in advance to confirm with the service provider.
• Always keep your valuables, crucial items, fragile belongings, passport, and important documents with you. The company is not liable for any loss or damage to these items.
• Bus/Minivan leaves from Phantip Office the building outside the Train Station.
• Check in point: Please look for Phantip staff.
• If the train arrives without delays staff members will assist passengers in boarding the bus/minivan. However, if the train is delayed passengers might need to contact “Phantip Restaurant” near Time Square for information or have to transit in Surat Thani Town and take a different service to their intended destinations.