Кох Пхи Пхи в Пхукет

Refund

• Cancellations made 24 Hours or more in advance will receive a full refund.

Cancellation Policy

Booking changes or cancellations must be made up to 24 Hours before your departure date. However, Round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendment Policy

• We will be allowed without penalty if written notice is made over 24 Hours prior to departure. However amendment is subject to availability and new rates may apply.
• Amendments are only allowed to change the time or date of the same route (same operator, same vehicle, same route, and same price).
• Any amendment resulting in lower rates or less number of passenger is subject to 5% surcharge of the difference figure between total amounts less the amended amount.

Late Booking

For all late bookings under 1 Hour please chat with us directly.

Things to Know

• Please CHECK IN at least 30 minutes before departure. Late arrivals will result in expired, non-refundable, and non-changeable tickets. IMPORTANT: No changes, cancellations, or refunds are allowed after the departure time.
• You can CHECK IN by showing the QR code from your e-ticket (sent by email) directly on your phone. Please make sure you check in with the operator you booked with.
• All times are estimates only and may change without prior notice due to weather or unforeseen circumstances. Ferry and Speedboat departure times may vary depending on weather conditions.
• The price does not include entrance fee, any additional fees and surcharges.
• Connecting flights: The company operates as a point-to-point carrier and is not responsible for delays or missed connections.
• No pets allowed.
• Each passenger is allowed one piece of baggage (maximum 20 kg, up to 24 inches) plus one handbag. Any additional items will incur a fee of 100 THB per item. Please pay the extra fee in cash directly to the staff at the pier.
• There are no travel restrictions for pregnant passengers on ferry. However, please be aware that the service provider will not be responsible for any health-related issues that may occur.
• If you intend to travel with an animal, please reach out to Customer Support in advance to confirm with the service provider.
• Always keep your valuables, crucial items, fragile belongings, passport, and important documents with you. The company is not liable for any loss or damage to these items.
• Bicycles will be charged 200 THB for the ferry. Please pay in cash directly to the staff at the pier. Speedboats do not carry bicycles.
• Hotel Pick Up or drop Off: In case of delay, the customer are required to make there own way to the pier.
• In the event that a ferry/ Speedboat cannot operate as scheduled, or is delayed due to weather conditions, the operator reserves the right to cancel or postpone the trip without prior notice.
• In case of weather conditions or government orders prohibiting boat travel, the operator reserves the right to replace boat transfers with land transport without refund.
• If traveling with an INFANT, please inform us after booking, as registration with the port authority and insurance is required. Otherwise, the operator will CHARGE the full fare at check-in.
• If the customers do not buy the sufficient seats or additional services, the operator has all right to deny the customers with no refund.
• INFANTS must pay a 200 THB insurance fee at the pier. This fee will be waived if you inform us at the time of booking.
• CHECK IN POINT: at Tonsai Pier, please look for Chaokoh Travel counter