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Refund

• Cancellations made 48 Hours or more in advance will receive a full refund.

Cancellation Policy

Booking changes or cancellations must be made up to 48 Hours before your departure date. However, Round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendments

• We will be allowed without penalty if written notice is made over 24 Hours prior to departure. However amendment is subject to availability and new rates may apply.
• Any amendment resulting in lower rates or less number of passenger is subject to 5% surcharge of the difference figure between total amounts less the amended amount.

Late Booking

For all late bookings under 24 Hours please chat with us directly.

Things to Know

• Please arrive at the pier at least 30 minutes before your scheduled departure time. Tickets will expire for late arrivals and are strictly non-refundable and non-changeable.
• You can CHECK IN by showing the QR code from your e-ticket (sent by email) directly on your phone. Please make sure you check in with the operator you booked with.
• Time stated is only for estimation. The actual time schedule is subject to change without prior notice due to unpredictable weather conditions and fortuitous events.
• The price does not include Foreigner Marine park fee (200 THB, Thai 40 THB) and, Pier Entrance fee 20 THB, and any additional fees and surcharges (if any).
• Each passenger is allowed 1 luggage size of 20-22 inches only per passenger.
• Connecting Flights: The Company is a point to point carrier and we do not take responsibility for delays or connecting flight.
• No pets allowed.
• INFANTS are NOT allowed on speedboat.
• The Speedboat trip is not suitable for children, people with heart or back problems, or other physical impediments.
• The ferry / Speedboat departure time may vary depending on the weather conditions.
• Due to safety policies, pregnant passengers are not permitted to travel.
• Always keep your valuables, crucial items, fragile belongings, passport, and important documents with you. The company is not liable for any loss or damage to these items.
• In the event that a ferry/ Speedboat cannot operate as scheduled, or is delayed due to weather conditions, the operator reserves the right to cancel or postpone the trip without prior notice.
• In case of weather conditions or government orders prohibiting boat travel, the operator reserves the right to replace boat transfers with land transport without refund.
• Free hotel drop off is available in a limited area, if the hotel is out of service area you may have to pay an extra charge for it.
• Check in point: During 15 Oct -14 May at Pattaya Beach, please look for Baramee Speedboat desk.
• Check in point: During 15 May-14 Oct at Sunrise Beach, please look for Baramee Speedboat desk.
• Hat Yai City Drop Off Hotel List: B2 Hat Yai Boutique and Budget Hotel B2 Hat Yai Premier Hotel B2 Hat Yai Rat Uthit Boutique & Budget Centara Hotel Hat Yai The Lantern Hatyai Hotel The Habita Hatyai S Hadyai Hotel New Season Square Hotel Hatyai Signature Hotel The Signature Hotel Airport Sountern Hotel Airport Ps Sriphu Hotel Monkham Village Z Sleep Hop Inn Hatyai The Bed Hatyai Hotel The Bedroom Hatyai The Train Hotel The Raise Hotel Crystal Hotel La Pause Hotel W3 hotel The Smart Hotel Good Dream Premier Leevana Hotel Clover Hotel Hatyai Sakura Budget Hotel Hansa JB Red Planet Hat Yai Golden crown grand Hotel VL Hotel Lee Garden Plaza Hatyai Hotel Bhava Ressidence Aloha Hatyai Hotel Tachang Airport Hotel Siam Mansion U Hatyai Hotel Get GuestHouse Diamond Plaza Hotel Buri Sriphu Train Station Bus Station