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Refund

• Cancellations made 24 Hours or more in advance will receive a full refund.

Cancellation Policy

Booking changes or cancellations must be made up to 24 Hours before your departure date. However, Round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendments

• We will be allowed without penalty if written notice is made over 24 Hours prior to departure. However amendment is subject to availability and new rates may apply.
• Any amendment resulting in lower rates or less number of passenger is subject to 5% surcharge of the difference figure between total amounts less the amended amount.

Late Booking

For all late bookings under 2 Hours please chat with us directly.

Things to Know

• Please arrive no later than 30 minutes before your trip's scheduled departure time. Tickets will expire for late arrivals and are strictly non-refundable and non-changeable.
• You can CHECK IN by showing the QR code from your e-ticket (sent by email) directly on your phone. Please make sure you check in with the operator you booked with.
• Time stated is only for estimation. The actual time schedule is subject to change without prior notice due to unpredictable weather conditions and fortuitous events.
• The price does not include entrance fee and any additional fees and surcharges.
• Each passenger is allowed of baggage shall not weigh more than 20kg.
• Connecting Flights: The Company is a point to point carrier and we do not take responsibility for delays or connecting flight.
• No pets allowed.
• INFANTS are NOT allowed on speedboat.
• The Speedboat trip is not suitable for children, people with heart or back problems, or other physical impediments.
• Due to safety policies, pregnant passengers are not permitted to travel.
• The Speedboat departure time may vary depending on the weather conditions.
• Always keep your valuables, crucial items, fragile belongings, passport, and important documents with you. The company is not liable for any loss or damage to these items.
• In the event that a ferry/ Speedboat cannot operate as scheduled, or is delayed due to weather conditions, the operator reserves the right to cancel or postpone the trip without prior notice.
• In case of weather conditions or government orders prohibiting boat travel, the operator reserves the right to replace boat transfers with land transport without refund.
• CHECK IN POINT: at Bang Rong Pier, please look for Koh Yao Sun Smile staff
• Please note that Paradise Koh Yao, Three House Villa, and Three Ladies Villa require an additional charge, which must be paid directly to the staff at the pier.