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Refund

• Cancellations made 72 Hours or more in advance will receive a full refund.

Cancellation Policy

Booking changes or cancellations must be made up to 72 Hours before your departure date. However, Round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendments

• We will be allowed without penalty if written notice is made over 72 Hours prior to departure. However amendment is subject to availability and new rates may apply.
• Any amendment resulting in lower rates or less number of passenger is subject to 5% surcharge of the difference figure between total amounts less the amended amount.

Late Booking

For all late bookings under 24 Hours please chat with us directly.

Things to Know

• Passengers shall arrive at the Lomprayah office at least 60 minutes (sixty minutes) before the departure time to confirm the trip.
• You can check in with e-ticket on mobile or device. Please make sure you check in with the right operator you booked with.
• Time stated is only for estimation. The actual time schedule is subject to change without prior notice due to unpredictable weather conditions and fortuitous events.
• The price does not include an entrance fee, any additional fees and surcharges (if any).
• Each passenger is allowed of baggage shall not weigh more than 20kg. The excess luggage will be charged and paid directly to the staff.
• Water sports equipment will be charged 400 THB for travel by bus and boat, or 300 THB for travel by boat only.
• Bicycles - will be charged 700 THB (folding bicycles only) for travel by bus and boat, or 500THB for travel by boat only.
• Pets are not allowed on board.
• The vehicle is subject to change depending on the amount of passengers.
• IMPORTANT: If one way ticket was used or the date and time specified on the ticket passed already, it cannot be cancelled or refunded.
• Connecting Flights: The Company is a point to point carrier and we do not take responsibility for delays or connecting flight.
• The passenger needs to sign the travel insurance document for the passenger’s right of the insurance of Lomprayah Office.
• Check in point: at Lomprayah counter at Mae Haad Pier
• Vehicle is subject to change depending on amount of passengers.
• In occasions, you might be required to board a speedboat or fast ferry.