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Refund

• Cancellations made 24 Hours or more in advance will receive a full refund.

Cancellation Policy

Booking changes or cancellations must be made up to 24 Hours before your departure date. However, Round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendments

• We will be allowed without penalty if written notice is made over 24 Hours prior to departure. However amendment is subject to availability and new rates may apply.
• Any amendment resulting in lower rates or less number of passenger is subject to 5% surcharge of the difference figure between total amounts less the amended amount.

Late Booking

For all late bookings under 24 Hours please chat with us directly.

Things to Know

• Please arrive prior to your trip's departure time no later than 60 minutes. If you are late, your ticket will expire and can't be Refunded & Changed.
• Time stated is only for estimation. The actual time schedule is subject to change without prior notice due to unpredictable weather conditions and fortuitous events.
• The price does not include the entrance fee and any additional fees and surcharges (if any).
• The ferry can be changed to different ferry it depends on amount of passengers and suitable.
• Each passenger is allowed of baggage shall not weigh more than 20kg.
• Check in point: at Songserm Ticket Office, Koh Tao Pier