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Refund

• Cancellations made 24 Hours or more in advance will receive a full refund.

Cancellation Policy

Booking changes or cancellations must be made up to 24 Hours before your departure date. However, Round-trip tickets cannot be cancelled or refunded after the first trip's cancellation deadline.

Amendments

• We will be allowed without penalty if written notice is made over 24 Hours prior to departure. However amendment is subject to availability and new rates may apply.
• Any amendment resulting in lower rates or less number of passenger is subject to 5% surcharge of the difference figure between total amounts less the amended amount.

Late Booking

For all late bookings under 6 Hours please chat with us directly.

Things to Know

• DOMESTIC Routes: Please check in 45 minutes before the departure time. If you are late, your ticket will be expired and cannot be Refunded and Changed.
• For KOH LIPE to LANGKAWI and LANGKAWI to KOH LIPE: Please check in 2 HOURS (local time) before departure time for the immigration check and have your passport ready. Check in close 45 minutes of departure time. If you are late, your ticket will be expired and cannot be Refunded and Changed.
• You can check in by showing e-ticket on mobile to staff at the pier. Please make sure you check in with the right operator you booked with.
• Time stated is only for estimation. The actual time schedule is subject to change without prior notice due to unpredictable weather conditions and fortuitous events.
• The price does not include entrance fee (if any), any additional fees and surcharges.
• Each passenger is allowed 1 baggage shall not weigh more than 30kg. and 1 carry bag shall not weigh more than 10kg. per person.
• The Company is a point to point carrier and we do not take responsibility for delays or connecting flight.
• No pets allowed.
• INFANTS are NOT allowed on speedboat.
• The Speedboat is not allowed for pregnant women and is not suitable for children, people with heart or back problems, or other physical impediments.
• In case of damaged luggage or bag, the operator can compensate for damages not exceeding 1,000 THB per luggage or bag.
• In case of loss of luggage or bag, the operator can compensate for the lost not exceeding 2,500 THB per luggage or bag.
• The operator recommends the passenger keep high value or passport with the passenger all the time and the operator is not responsible for the lost.
• CHECK IN POINT: at Saladan Pier, please look for Bundhaya Speed Boat sign